Issue
Magenta Pay users aren't able to top up their wallet.
Date and Time Started (EET)
04 Nov 2026, 11:05 EET
Who is affected
- All users in Greece and Germany
Current status
Ongoing
What customers should do
- No action is required from your side
- Please try again later
What customers should NOT do
- Do not retry several times
Money & security reassurance
Customer funds remain safe. No money is lost due to this issue.
Estimated resolution time
No estimated resolution time is available at the moment.
Last updated
04 Nov 2026, 11:24 EET
