We are aware of this issue and are investigating it.
Issue
PDF Download Functionality Failure – Individual Transaction Receipts, Card Certificates and Account Certificates.
What you may notice
- One orCustomers may be unable to download individual transaction receipts, Card Certificates and Account Certificates in PDF format through the Magenta Pay application.
Date and Time Started (EET)
07 Nov 2026, 14:43 EET
Who is affected
- Magenta Pay customers who use the application and attempt to download individual transaction receipts, Card Certificates or Account Certificates in PDF format.
Current status
Investigating
What customers should do
- No action is required from your side
- Please try again later
What customers should NOT do
- Do not uninstall the app
- Do not share sensitive information
Money & security reassurance
Your money and personal data are safe. No funds are lost due to this issue.
Estimated resolution time
No estimated resolution time is available at the moment.
Last updated
07 Nov 2026, 14:50 EET
